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Download the Parent User Guide shown below
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Click here to download a copy of the CSD PowerSchool Parent user guide.
Requires Adobe Acrobat reader.



Frequently Asked Questions
  "What kind of computer equipment do I need to view PowerSchool?"
  "I can't seem to access the site with the provided login and password."
  "What information is available on the PowerSchool site?"
  "I have a question about my child's grade. Whom should I call?"
  "Can other people see my child's information?"
  "I try to log on to the site, but I keep getting an error message, 'login has expired'. What is wrong?"
  "I'm not getting my e-mail updates at all or on a regular basis."

"What kind of computer equipment do I need to view PowerSchool?"
Almost any computer with an internet connection can access the system. We recommend Internet Explorer 11.0 or higher for PC users, and Safari 10.0 or higher for Mac users. A broadband connection is helpful, but dialup will also work fine as the site has smaller graphics, and load times are usually fairly quick.

"I can't seem to access the site with the provided login and password."
Make sure your caps lock key is set properly. Your login and password may be a combination of letters (upper and lower case) and numbers. If your student is new to CSD, contact Julie Dolezal at jdolezal@csdf-cde.ca.gov for a username and password. PowerSchool access requests are only accepted by e-mail.

"What information is available on the PowerSchool site?"
 • Grades for current classes, as well as the assignments that make up those grades
 • Attendance for the past two weeks or for the current term, including a legend of attendance codes and effort codes
 • Teacher comments
 • Reports via E-Mail, which allow parents to request daily, weekly, or monthly reports to be sent via e-mail
 • School Bulletin
 • E-mail links for teachers
Click here to download a copy of the PowerSchool Parent User Guide (requires Acrobat PDF viewer)

"I have a question about my childs's information. Whom should I call?"
It is recommended that you contact the appropriate CSD staff via e-mail, telephone, or VP:

Grades/Assignments questions:
  Please e-mail the teacher directly.

Schedule Questions (High School):
  Mr. Sulghi Hong - Administrative Principal
  (510) 344-6031 (Voice/VP)
  shong@csdf-cde.ca.gov
  Mr. Alan Davary - Instructional Principal
  (510) 344-6030 (Voice/VP)
  adavary@csdf-cde.ca.gov
Schedule Questions (Middle School):
  Mr. Rory Osbrink - Middle School Principal
  (510) 344-6042 (Voice/VP)
  rosbrink@csdf-cde.ca.gov
Changes in demographic information (home address, phone number, etc.):
  Ms. Amelia Ortiz - Admission Registrar
  (510) 344-6146 (Voice/VP)
  aortiz@csdf-cde.ca.gov
Medical Information:
  Maureen Buggy - Supervisor for Student Health Unit
  (510) 794-3747 (Voice/VP)
  mbuggy@csdf-cde.ca.gov
Problem on usernames and passwords:
  Julie Dolezal - PowerSchool Editor
  (510)-344-6044 (Voice/VP)
  jdolezal@csdf-cde.ca.gov

"Can other people see my child's information?"
You are the only one who can see your child's information, unless someone else has your login and password. If you think your password has been compromised, please call (510) 344-6044 as soon as possible. As for general internet intrusions, the system itself uses the latest and best security protocols available. Also, all access is logged, showing the source of all attempts.

"I try to log on to the site, but I keep getting an error message, 'login has expired''. What's wrong?"
All browsers are not created equal, and some refuse to give up what they have in their cache. In Internet Explorer, make sure pages are set to update "always" (Under "Internet Options"). If that doesn't work, try closing and reopening your browser.

"I'm not getting my e-mail updates at all or on a regular basis."
Every day the PowerSchool server searches for those parents who asked for an update to be sent out via e-mail, and they are sent at midnight. There could be a few things holding up mail: a. The mailbox of the recipient is full. b. There is a filter in place at either your ISP (Internet Service Provider) or your e-mail client that is dropping or re-directing the mail by identifying it as "junk" or "spam". c. Your e-mail address is entered wrong. If the problem persists, please send an e-mail to jdolezal@csdf-cde.ca.gov.

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